OUR PEOPLE ARE VITAL FOR CUSTOMER SATISFACTION
As an integrated service company, people are of significant strategic importance in our mission to deliver customer satisfaction. Talent management, knowledge sharing and collaboration are at the very core of putting together high-performing customer-orientated service delivery teams for our customers.
As a service delivery business, our people are the power behind our mission to exceed customer expectations. We maintain the capability for which we are renowned by continually investing in some of the industry’s most upcoming and sought-after expertise. We mobilise this talent in compelling ways to create a service delivery team to perfectly match the customer requirements.
The Bedrock for Workplace Success
Devoteam’s human resource strategy is focused around creating an optimal working environment that engages the whole workforce to achieve corporate goals and deliver value to customers. The company is committed to proactive workplace improvement through the Great Place to Work Programme involving annual measurement and benchmarking supported by access to thought leadership, best practice and knowledge sharing. This is underpinned by the Devoteam Charter which provides a common set of values across the principals of Respect, Passion and Frankness – the foundation of winning customer relationships.
Building an Enviable Talent Pool
Devoteam invests in securing and retaining some of the industry’s most upcoming and experienced talent, from graduate recruitment with the best engineering schools through to headhunting reputed industry specialists, as well as nurturing a loyal associate community. Our international talent pool contains deep domain expertise and broad skill-sets across a wide range of technologies and projects, gained through multiple engagements for leading vendors. We develop and nurture our people through the Devoteam University, delivering an extensive and proactive continuing professional development program which includes instructor-led training, e-learning, working groups, industry knowledge sharing and best practice forums.
Customer Focused Service Mobilisation
Access to an extensive pool of talent combined with a flex-sourcing model (permanent, contact and associates) and a competency management framework called KARMA, enables Devoteam to bring teams together in powerful ways. It provides the agility to ramp-up resources and carefully select sought-after technical consultants, project managers and network engineers with the right backgrounds, technical competencies and personal attributes, that specifically meet customer needs.
Harnessing the Power of the Group
Devoteam’s deep-rooted organisational collaboration philosophy enables customers to leverage the knowledge, experience and best practices from a community of over 1,500 experts. Enabled by a group-wide knowledge management system, every customer delivery team has round-the-clock access to knowledge communities with active expert participation and information exchange.
If you need a service partner you can trust… contact us today to find out how we can help you accelerate service rollouts across your network transformation programmes.
