Contact us :
Devoteam GSD
+44 (0) 845 090 0001
e-mail
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Support
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Our Customer Support team aim to provide support and maintenance of the highest quality and value to our customers. Specifically recruited for their support experience and problem solving capabilities which is reinforced by a comprehensive program of technical training and technical support certification verified by our product partners. We strive to provide the highest quality customer focused service for the resolution of faults, the provision of operational assistance and advice and guidance on the maintenance of the software, systems and solutions provided by Devoteam. It is our intent to demonstrate to our customers the value of the support & maintenance services we provide and provide a seamless service in partnership with our 3rd party product partners. We have a dedicated team of consultants. Benefits  8am to 8pm standard support hours 24x7 support available as enhanced service a comprehensive 3 level SLA to measure and ensure service delivery including initial response, regular process updates and contractual resolution remote access and remote support where available automated pro-active remote monitoring of system performance. |
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Our Capability +16 years experience supporting complex Service Management applications. +90 man years of service delivery experience. Backed up by more than 100 man years experience in our Consultancy team. +70 Support customers. |
Registered address : Devoteam UK, Suncourt House, 18-26 Essex Road, London N1 8LN.
Company Registration number : 3047188. Telephone : 0207 288 2800 Fax : 0207 288 2801